JUNIPER BOOKING ENGINE
Boost your business with the comprehensive training of our Booking Engine and the specialised services of 24/7 Travel Partner Desk.
We focus on meeting 100% of our customers’ training needs in the Juniper Booking Engine ecosystem, providing the best support and training to maximise the use of our tools and services.
In addition, we collaborate with 24/7 Travel Partner Desk to offer an outsourced system management support service, including product upload and call centre services.
Our Training team, composed of 6 Juniper Booking Engine specialists, is fluent in 5 languages to deliver training effectively. They divide the training plan for our Clients into the following phases:
Training kick-off meeting.
Presentation of e-learning.
Presentation of complementary environments.
Delivery of the Intranet.
Calendar according to priority of modules.
Active participation.
Review of final questions.
Production release support.
Transition to Primary Support for further post training.
Training kick-off meeting.
Presentation of e-learning.
Presentation of complementary environments.
Delivery of the Intranet.
Calendar according to priority of modules.
Active participation.
Review of final questions.
Production release support.
Transition to Primary Support for further post training.
TOOLS
At Juniper, we understand that training and access to accurate information are critical to the success of any business in the competitive travel market. That’s why we have developed two robust tools, Juniper E-Learning and Juniper E-Docs, designed to provide our Clients with unparalleled educational and document support.
TOOLS
Juniper E-Learning is a powerful tool available in English and Spanish designed to offer a complete and accessible educational experience, allowing users to learn at their own pace and according to their specific needs.
Tools
It is a tool designed to provide quick and easy access to comprehensive manuals and monthly newsletters, ensuring that you always have the latest and most relevant information at your fingertips.
QUALITY
Thanks to Juniper’s collaboration with 24/7 Travel Partner Desk, get the best specialised services you need for the success of your business in the tourism market.
Product configuration and uploading
Access a comprehensive product configuration and upload service designed to streamline and simplify the management of your operations, allowing you to focus on growing your business while leaving the management of your products in expert hands:
Set up and upload contracts with hotels and other accommodation providers, ensuring that all terms and conditions are correctly implemented.
Also, administration and updating of contracts for excursions and transfers, ensuring a varied and quality offer for your clients.
Implementation of promotions and special offers, as well as management of blackout periods to keep your inventory up to date and competitive.
Regular updates and ongoing maintenance of all contracts and products, ensuring that information is always accurate and up to date.
Call Center
This service is designed to provide high quality customer service to your customers, ensuring that all their queries and needs are handled effectively and professionally:
Attendance and administration of all booking related requests, including making changes and handling cancellations, ensuring a smooth and seamless experience.
Provision of ongoing support to resolve any issues or disputes that may arise, ensuring that all situations are handled quickly and efficiently to maintain customer satisfaction.
Generation of detailed and regular reports on the performance and activities of the Call Centre, providing a clear and comprehensive view of the service offered and helping to identify areas for continuous improvement.
247 Emergency Service
Enjoy a 24/7 assistance service, designed to help you in crisis situations at any time, any day, guaranteeing the support you need when you need it most.
Static Content
Update and optimise static content across all your sales channels, including descriptions and images in multiple languages. This way you can provide support through our API, and much more.
Management Performance
Manage your administrative tasks, including invoice registrations, tracking of collections, claims management, etc.
Reservations
Manage your bookings made by phone, online and via XML, ensuring smooth and efficient administration of all your booking channels.
Hotel Confirmation Number (HCN)
Access a complete and efficient service for obtaining Hotel Confirmation Numbers with 247 TPD. This service is designed to avoid potential inconvenience to your customers by ensuring that all bookings are handled effectively and accurately.
Our Training and Project Management team supports 24/7 Travel Partner Desk as a partner of this service, ensuring the quality and reliability of its services. Juniper acts as a trainer for the 24/7 TPD team, ensuring that everyone is properly trained and updated in the best practices and knowledge of the Juniper ecosystem.
